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Shipping Policy

We strive to deliver your purchases as quickly and safely as possible. Below is our shipping policy, which outlines the shipping methods, costs, and delivery timelines.

We currently ship to addresses within Pakistan and offer international shipping on select products. Please ensure that your shipping address is accurate to avoid any delays.

  • Standard Shipping: Delivery within 5-7 business days. Shipping costs are calculated at checkout based on the weight of your order and the destination.
  • Orders are processed within 1-2 business days from the time the payment is confirmed.
  • Please note that orders placed on weekends or holidays will be processed on the next business day.

Once your order is shipped, you will receive a tracking number via email or SMS, which can be used to track your shipment’s status.

  • Domestic Orders: Delivery time varies by location but generally takes 5-7 business days.
  • International Orders: Delivery times vary based on the destination country. You will be informed of the estimated delivery date at checkout.
  • We do not ship to P.O. Boxes or restricted areas.
  • Some items may not be eligible for international shipping due to local laws or shipping carrier restrictions.

In the rare case that your package is lost or damaged in transit, please contact our customer service team at manozshop@gmail.com immediately. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement.

For international shipments, customs fees, import duties, and taxes may apply once your order reaches its destination. These charges are the responsibility of the customer and are not included in the order total. Please check with your local customs office for further information.

Refund and Returns Policy

At Manozshop, we aim to ensure that you are completely satisfied with your purchase. If you are not happy with your order, our refund and returns policy allows you to return items within a specified period and receive a refund, subject to the terms outlined below.

1. Returns Eligibility

  • Items must be returned within 14 days of receiving your order.
  • The product must be in its original, unused condition, with all tags and packaging intact.
  • Sale or discounted items are not eligible for returns or refunds unless otherwise stated.

2. How to Return an Item

To initiate a return, please contact our customer service team at manozshop@gmail.com with the following details:

  • Order number
  • Reason for the return
  • Photographs of the product (if damaged or faulty)

Once your return request is approved, you will receive instructions on how to send the item back.

3. Refund Process

  • Refunds will be processed within 7-10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, and the customer is responsible for the return shipping costs, unless the product is defective or incorrect.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will offer you a full refund or replacement at no additional cost to you.

5. Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

If you have any questions or need assistance, feel free to reach out to us at manozshop@gmail.com.